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Terms & Conditions

To help make your holiday run as smoothly and enjoyably as possible we have put together some details about staying in our lovely home in the Dordogne. These terms and conditions will help clarify details you may need to know about your stay, and can be located in the gites as well as on our web page. These details may be updated when needed according to any changes in the rules and regulations.

TERMS & CONDITIONS

By paying part or the full amount of rental payment for the week, guests agree that they have read and have agreed to the Terms and Conditions as set out below:

  • These terms and conditions apply to both; Walnut and Chestnut gites owned by Jan and Steve Rackham.
  • Both gites are located at 261 Impasse des Chatagniers, Les Granges, 24260 Mauzens-et-Miremont, Dordogne.
  • A security deposit of 350Euros is to be paid a week before arrival and will be returned to the guests within 7 days of departure upon confirmation of no damage or missing items. Guests will be notified of problems within 24 hours of leaving. Security deposit should be bank transfer, with bank details for the return payment.
  • All tourist taxes will be included in your holiday payment.
  • All fresh bed linen and towels are included in your holiday payment.
  • Cleaning the gite is included in the price but we request that you leave the gite in a tidy condition.
  • Booking should be made by one of the adult parties attending the holiday. Bookings should not be made for third parties.
  • No additional people allowed to stay in the gite except the booked guests.
  • Sorry no pets accepted.
  • Maximum occupancy for Walnut Gite is 7 and for Chestnut Gite is 7.
  • Check in time on arrival is 4pm. Check out on departure is 10am.
  • There is communal use of the facilities on site such as the swimming pool, tennis court and table tennis. Please do not leave children on their own when using the facilities for safety reasons. Children are to be supervised at all times in the pool. The pool will close at 9pm.
  • No glass is to be taken to the pool area. Please use the plastic crockery provided.
  • Each gite has use of an allotted eating area complete with it’s own gas BBQ. Please make sure you have cleaned the BBQ at the end of your stay and leave the area clean and tidy for next guests.
  • There is a strict no smoking policy for the inside of both gites. Ash trays will be provided outside to be emptied into the recycling.
  • Both gites are on mains water but use a septic tank as drainage. Please only use the toilet paper provided and never put anything else down the toilet. Sanitary products and nappies are to go in the refuse. Any blockages caused may result in the guest paying for unblocking.

Cancellation Policy:

Cancellation within 24 hours of full booking = 100% refund.

Cancellation until 30 days prior to check in date and time = 50% refund. Cancellation within 30 days of check in date and time = no refund.

Guests leaving early after having checked in = no refund.